Terms & Conditions

Best Price Guarantee
Book a room at The Beach Hotel & Resort UAQ from our reservation channels (Umm Al Quwain Beach Hotel , United Arab Emirates (ipms247.com)), and if within 24 hours of making your booking you find a lower price for the same hotel, room type and reservation dates, we will honor the lower rate and provide an additional 10% rate reduction. Terms & Conditions apply.
FAQs
What information do I need to submit a claim?
The information related to the stay (arrival date, departure date, property name, number of guests, currency types), the competing room provider and rate, The Beach Hotel & Resort UAQ branded site rate and your personal information (name and contact information).

Do I need to confirm a reservation directly with The Beach Hotel & Resort UAQ in order to submit a claim?
Yes. A reservation is required.  Reservations can be made via thebeachhoteluaq.com, the beach hotel uaq Central Reservations, or directly with the the beach hotel.

Do I need to submit a screen shot of the external website?
No. Just submit the required information as listed within the claim form.

How do I submit a claim?
A claim submittal form is available online. To submit this claim form, fill out all the required fields and click the submit button.

How long until I hear back from the beach hotel regarding my claim?
You will hear back from Jumeirah within 48 hours.

How will I know when my claim is validated?
The beach Hotel Customer Care Advisor will contact you confirming whether your claim has been approved or not. If approved an updated confirmation letter will be sent to you.

If my reservation is pre-paid and I make a valid claim against it, when will I receive a credit for the Best Price Guarantee difference?
The beach hotel will credit the difference to your guest account, which can then be used against incidental charges during your stay (food, beverages, spa etc.). Any remaining balance will then be refunded to your credit card within 30 business days after checkout.

How will the beach hotel determine if I have a valid claim if rates are quoted in difference currencies?
The beach hotel will convert the competing rate into the same rate as thebeachhoteluaq.com. Due to different currency conversion ratios used by different rate providers, it is possible that after converting the competing rate, it appears lower than the Beach Hotel rate. The beach hotel reserves the right to deny a claim if it feels that the discrepancy in rates is due to the different currency conversions used.

What if I can book a particular room type through a competing travel provider, but not through the beach hotel?
This may be a valid claim. Please submit a claim using the claim form and the Beach Hotel Customer Care Associate will evaluate it.
 
Terms & Conditions
1.Best Rate Guarantee

1.1 When you book directly with The Beach Hotel & Resort UAQ you can be sure that you are getting the best publicly available rate on the room of your choice.

1.2 Book a room at The Beach Hotel & Resort UAQ using any Jumeirah reservation channel (either through http://www.thebeachhoteluaq.com, or directly with a Jumeirah hotel) and if within 24 hours of making your booking you find a lower rate for the same hotel, room type and reservation dates, a claim form should be submitted.

1.3 If the lower hotel rate you found qualifies, The Beach Hotel & Resort UAQ will adjust your reservation to reflect the lower price and will give you an additional 10% off that rate (subject to the following terms and conditions).

Terms and Conditions

2.1 The Beach Hotel & Resort UAQ guarantees that bookings through http://www.thebeachhoteluaq.com, will have the best room rate (the “Best Price Guarantee”).

2.2 For a claim to be valid under the Best Price Guarantee, it must satisfy all of the terms and conditions herein (the “Terms and Conditions”) and be submitted in compliance with the claims process set out below.

2.3 One reservation must be made through any of our Beach Hotel & Resort UAQ Channels.

2.4 The Best Price Guarantee does not apply to the following rate types:

a. rates which are not publicly available, such as corporate discount rates, group rates, meeting rates, rates requiring membership in a club or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public, direct mail or electronic mail solicitations, or any rates requiring a code or coupon;
b. discount rates offered only to members of groups or individuals who meet previously specified criteria, including but not limited to The Beach Hotel & Resort UAQ One members;
c. package rates being those including (a) hotel accommodation sold as part of a travel package, in which the property does not provide the extra services, including, but not limited to accommodation plus car rental and/or airfare, and/or (b) hotel accommodation sold with value added extras, including, but not limited to, free breakfast;
d. package or group add-on rates that extend the length of a stay;
e. rates negotiated for stays extending beyond 30 nights;
f. The Beach Hotel & Resort UAQ Business Partner rates;
g. rates that are available on auction web sites;
h. rates available on opaque providers’ web sites such as Priceline, Hotwire, Travelocity, Jetsetter and Voyage Prive that do not disclose the hotel brand, the name of the property, the precise location of the property or other specific information that may divulge the property’s identity (e.g., facility name or restaurant name) until the reservation is completed; and/or
i. pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates).
2.5 The Beach Hotel & Resort UAQ and the lower rate for the same hotel, room type and reservation dates (the “Competing Rate”) must be found, and a completed claim form submitted, within 24 hours. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
2.6 The Beach Hotel & Resort UAQ will verify the Competing Rate within 48 hours of receiving your claim form and notify you of the results. Because the claim form must be processed before check-in, you must submit your claim at least 24 hours prior to check-in. Should The Beach Hotel & Resort UAQ be unable to verify the Competing Rate for any reason, this Best Price Guarantee shall not apply.
2.7 When multiple rates for the The Beach Hotel & Resort UAQ , reservation dates, and room type are available through a The Beach Hotel & Resort UAQ Channel you must reserve the lowest rate to be eligible for the Best Price Guarantee.
2.8 The Competing Rate must be referable by the general public (see excluded rate at 2.4 above) and be verifiable by The Beach Hotel & Resort UAQ. If the Competing Rate is offered through a The Beach Hotel & Resort UAQ Channel, you must reserve that rate to qualify for the Best Price Guarantee. The Beach Hotel & Resort UAQ will not charge a cancellation fee. If the Competing Rate is reserved through a non Beach Hotel & Resort UAQ channel, The Beach Hotel & Resort UAQ is not responsible for any fees or other costs incurred due to cancellation of a reservation.
2.9 The Best Price Guarantee does not apply to existing reservations booked through a competing room provider. If a reservation is booked through a competing room provider, The Beach Hotel & Resort UAQ is not responsible for any fees associated with the cancellation of that reservation.
2.10 The Beach Hotel & Resort UAQ reserves the right to deny a claim if it cannot independently verify the availability of a Competing Rate at the time it processes the claim form.
2.11 Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Competing Rate must still be available at the time The Beach Hotel & Resort UAQ validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Best Price Guarantee. In the event that the Competing Rate is in a different currency from the The Beach Hotel & Resort UAQ price, The Beach Hotel & Resort UAQ will convert the Competing Rate into the same currency as the price offered on the The Beach Hotel & Resort UAQ Channel. The currency exchange rate to be applied will be based on the exchange rate that would have been used by the applicable The Beach Hotel & Resort UAQ Channel at the time of making the original reservation. After converting the Competing Rate, The Beach Hotel & Resort UAQ reserves the right to deny a claim where the Competing Rate appears lower than the The Beach Hotel & Resort UAQ price if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.
2.12 If a qualifying reservation was booked via a travel agency, the commission will be based on the rate paid by the guest at checkout.
2.13 For successful claims, upon checkout at the The Beach Hotel & Resort UAQ, you will be automatically charged the confirmed lower rate. If requested, you must present your email confirmation in respect of the Best Price Guarantee to the front desk agent as validation for the lower rate. In the case of a fully prepaid rate booked through a The Beach Hotel & Resort UAQ Channel, The Beach Hotel & Resort UAQ will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a competing room provider, The Beach Hotel & Resort UAQ is not responsible for any fees associated with the cancellation of that reservation.
2.14 In the case of a fully pre-paid rate booked through a The Beach Hotel & Resort UAQ Channel, The Beach Hotel & Resort UAQ will credit the difference to your guest folio which can be used for incidental charges (food, beverages, spa, telephone, etc.). Any remaining balance will be refunded to your credit card within 30 business days after checkout. If a pre-paid reservation is booked through a competing room provider, The Beach Hotel & Resort UAQ is not responsible for any fees associated with the cancellation of that reservation.
2.15 These Terms and Conditions are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein. The courts of Dubai shall have exclusive jurisdiction over any disputes arising out of or related to the Best Price Guarantee or these Terms and Conditions.
2.16 Void where prohibited by law. The Beach Hotel & Resort UAQ reserves the right to modify or cancel the Best Price Guarantee at any time without prior notice.
If claim form is not functioning:

Submit an email to info@ with the following information:
Guest Information
Title
First Name
Last Name
Email
Phone number
Jumeirah One Member Number


Hotel / Reservation Details
Reservation Number
Hotel Name
Arrival Date
Departure Date
Daily Rate Confirmed by Jumeirah
Competing Room Provider
Competing Daily Rate
Competing Room Provider Currency
Comments
Attachments (300KB)
Help Chat
Send via WhatsApp